Thank you for shopping at Cooper Cross Country! Every item in our store is printed specifically for you once an order is placed.

Because our products are made-to-order through our custom printing process, our return and refund policies differ from traditional retail stores. Please read our policy below before placing your order.

1. Made-to-Order & Sizing Policy

Because each item is printed individually upon order placement, we do not accept returns, refunds, or exchanges due to buyer’s remorse, ordering the wrong size, or choosing the wrong color.

Sizing Advice:

  • Please consult the Sizing Chart on each product page before completing your purchase.
  • We recommend laying your favorite well-fitting running shirt flat and comparing its measurements against our size chart.

2. Damaged, Defective, or Misprinted Items

We want you to love your running gear! If your item arrives damaged, defective, misprinted, or if you received the wrong item, we will provide a free replacement or a full refund.

Requirements to File a Claim:

  1. Contact us within 30 days of product delivery.
  2. Include your Order Number and the email address used during checkout.
  3. Provide 1–2 clear photos showing the defective area, misprint, or damage.

3. Order Cancellations & Modifications

Our production process begins quickly after an order is placed to ensure fast delivery.

  • Cancellation Window: If you need to change your shipping address or cancel an order, please contact us at [YOUR EMAIL ADDRESS] within 2 hours of placing your order.
  • Once an order has entered production or shipped, it cannot be canceled or modified.

4. Shipping Issues & Lost Packages

  • Incorrect Address Provided: Please double-check your shipping address at checkout. If an incorrect address is provided and the package is returned to sender or lost, the buyer will be responsible for re-shipping costs once an updated address is provided.
  • Lost in Transit: If tracking shows that your package has not been updated for more than 10 business days or has been declared lost by the carrier, contact us and we will arrange a free replacement.
  • Marked as Delivered: If tracking shows your package was delivered but you cannot find it, please check with household members, neighbors, or your local postal carrier. We are unable to offer refunds or replacements for items marked as delivered by the carrier.

5. How to Request a Replacement or Refund

  1. Email customer support at [YOUR EMAIL ADDRESS].
  2. Use the subject line: Order Issue - Order #[YOUR ORDER NUMBER].
  3. Attach clear photos of the issue and a brief description.

Our team will review your request within 24–48 business hours and process your replacement or refund.

Note: Please do not ship returned packages back to the return address printed on the shipping box without contacting us first.

6. Refund Processing

If a refund is approved, it will be credited back to your original payment method within 3 to 7 business days, depending on your card issuer or bank.

Last Updated: [INSERT TODAY’S DATE]